Ragnarokast: MarTech Transformation: The Modern Customer Communication Platform

In this episode, Steven and Spencer speak with Heather Blank [SVP, GTM Strategy + Partnerships @ Iterable] about how the explosion of digital channels and digital identification has propelled the rise of Customer Communication Platforms. These multi-channel tools need to meet the customer both offline and online – on their phone, at their desktop, in their physical mailbox, or on their favorite chat app.